COVID-19

How we are supporting our members, agents, and staff during the COVID-19 pandemic

Payments and Billing Flexibility:

In this difficult and uncertain time, we understand some of our members may be facing financial challenges. Our team is here to help work through billing options for those facing hardships related to COVID-19. These include:

  • Removing accounts from recurring electronic payment methods when necessary

  • Adjusting payment schedules when possible

As always, we remain committed to meeting the needs of our members and agents. Please contact our Customer Service team at 800-409-3814 with questions or for assistance with any of the above listed options.

Personal Lines Credits and Discounts:

Now is a great time to review your personal lines auto policy with your agent. Some cost-effective saving options may be available to you if they are not currently applied to your policy. These may include:

  • Low mileage credit

  • Home and auto bundle credit *Only available if both policies are with Oregon Mutual.

  • Affiliation with approved credit unions

  • Defensive driver discount (Members over 55 who have completed an accident-prevention course.)

  • Increasing your deductible for a lower premium

Virtual Options for Members with Personal Lines Policies

Our new Member Gateway offers online accessibility anytime, anywhere. With this tool, our personal lines members are able to:

  • Make a payment

  • View billing history

  • Directly contact their agent

  • Download or print their auto insurance ID cards

Commercial Lines Members

We understand many business owners have taken a direct, economic hit as a result of the COVID-19 pandemic. We’re here to help alleviate some of the impacts with the below options. Please note, any requested changes to your commercial lines policy will be evaluated on a case-by-case basis. Contact your agent for more information about the following options:

  • Updating your annual sales amount

  • Suspending liability coverage for vehicles in storage while maintaining physical damage coverage for the vehicle itself.

  • Auto coverage can be added to existing business policies and may protect you if employees are delivering for your business using their vehicles.

Business owner Resources

Reporting a Claim

We’re here to answer any questions you may have. Our claims average response time to notifications of the first notice of loss is 90 minutes. We are available to take your claims information 24 hours a day, 7 days a week at 800-934-3809.

Measures Taken to Keep Employees Safe

We are following CDC guidelines to help prevent the spread of COVID-19 to our employees, agents, and claimants:

  • 97% of our McMinnville, Oregon home office employees have been transitioned to work remotely.

  • Claims adjusters’ visits will be permitted on a case-by-case basis if the claim necessitates a visit (house fire, etc).

  • Agency marketing managers have suspended in-person visits to agencies.

We are committed to exemplary service to our agents and members. We expect this to continue while our employees work remotely. We encourage agents to continue to access carrier and member information through Agent Bizlink Portal, and our members to sign up for Member Gateway or use Quick Payment, to make payments.

This will be a different and difficult time for many and we join you in keeping each other in our collective thoughts and prayers while we take these precautionary measures to assist our community, state, and nation to get this under control. Stay safe, and thank you for being an Oregon Mutual member and/or a partner agent.