Customer Testimonials
OMI delivers excellent service once again Once again, Oregon Mutual has delivered excellent, professional and timely service. We couldn't be more pleased and completely satisfied with their prompt attention to our claim. Jason has done a great job. And thank you for being our insurance agent. While we hope we don't require your services too frequently, when we do, we are always left knowing that you are the best we have ever worked with." - Brian, Milwaukie, Oregon |
Jason - Claim Adjuster |
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Claim Adjuster went above and beyond
"I am very grateful for the professional and excellent service that we received from Terry Jo, our claims adjuster. My daughter was involved in an accident that took almost 2 years to settle. Terry worked with me the entire time. She went above and beyond to keep me informed and to work to settle the claim. Oregon Mutual is very fortunate to have her represent your company. I think it is important to let a company know when an employee has served a customer well and done an excellent job of representing your company - Terry Jo definitely did that for us and we are grateful!" - Bonnie, Canby, Oregon Adjuster helps deal with other insurance company I almost lost faith in insurance. The insurer for the person who hit me was not returning calls and was trying to avoid paying what they owed. So I had to wonder... "Do all insurance companies operate like this?" Thanks to John the OMI adjuster I found out that Oregon Mutual does not operate like that. John quickly arranged for my vehicle to be repaired, he explained in simple understandable terms the options and the process to get my car repaired. He also explained how to get the other company to pay for her deductible. John went the extra mile. "...our faith is restored!" Thanks from a policyholder Brenda our agent had the following to say - Al & Janice just wanted you to know that they appreciated your prompt settlement payment for their totaled Ford Ranger truck. They also mentioned that “your pleasant and professional demeanor made the process less stressful” for them. Fast service aids in pending sale of a home We were days away from closing our home sale, looking forward to moving into a new home. Then a fire caused extensive damage to our home. One of our first worries was, "Will this fire affect the pending sale of our home?" We reported the loss and were assured that Oregon Mutual would take good care of us. The adjuster called immediately to answer our questions and assured us that OMI would do all they could to save the sale of our home. He listened to us and understood how important this sale was, coordinating repairs involving us and the new buyers. We were both extremely impressed and happy with the way the claim was handled. The sale went through and the new buyers were so impressed they selected Oregon Mutual as their new insurance company! Bookings for busy weekend saved We were gearing up for a busy weekend; all of our rooms were booked. On Wednesday morning at 6:30 a.m. a fire caused extensive smoke damage throughout the hotel. We did not want to cancel the weekend reservations. By 9 a.m. the OMI adjuster Terry was on the phone with our manager. She listened and quickly realized she needed to move fast to save the weekend for us. She rearranged her schedule so she could investigate and inspect the damage. She also assured us that she would do everything she could to help and then did just that. She immediately called a cleaning company who quickly assembled a crew that arrived later that day and began to clean. The cleaning crew was finished before the 3 p.m. check-in on Friday so guests could stay as planned. We were extremely pleased and appreciated Terry's efforts to get the loss handled so we did not lose our bookings. Genuine concern and attention to special needs Our insureds had a large water damage claim in which their home was severely damaged. Due to the size and nature of the claim, the insureds' lives and daily routines were significantly disrupted. They had the following to say about this experience. “What made a big impression on us was that Neil, the Claim Manager, listened to our needs and showed empathy, we truly appreciated his genuine concern, prompt attention, and special considerations which were made for us during this most difficult time of stress..." and "...we feel so blessed with the way that this claim was handled for your special attention to our need." Back to Top |
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