Claim Services at Oregon Mutual Insurance

Oregon Mutual Insurance is a Top-ranked Carrier for Customer Service

Oregon collision repair shops have rated Oregon Mutual a top-score carrier for customer service in handling claims. In a survey of 600 shops conducted by the Northwest Automotive Trades Association (NATA), Oregon Mutual received an overall grade of B+, which tied for the highest score in a pool of 21 other carriers. In all five collision repair shop surveys conducted since 2004, Oregon Mutual has placed in the top three every time.

Fair Claim Settlement – An Oregon Mutual Tradition
Oregon Mutual Insurance has long been recognized as a company that goes the extra mile to provide excellent claim service for its policyholders. Oregon Mutual prides itself on a claim settlement philosophy that emphasizes speed and fairness.

Robin - Administrative Specialist

Claim Service
Oregon Mutual stands behind its commitment to superior claim service. Our ratio of claim service personnel to policyholders is one of the best in the industry. We have adjusters and claims staff throughout our business area to ensure that our policyholders receive a prompt response and fair resolution to their claims. Our claim adjusters have the authority to settle many claims on their first visit.

The advantages of insuring with Oregon Mutual

All sheet metal is (OEM) Original Equipment Manufacturer- no aftermarket sheet metal is used.
Total losses are appraised using two independent valuations- the policyholder is paid the higher of the two appraisals.
Auto collision deductible waived when recovery is available from the responsible party’s insurance company.
No questions asked policy on the replacement of child car seats in vehicles involved in a collision.
Experienced in-house field adjusters present in local communities throughout Oregon Mutual’s territory.
Depreciation is not charged for single items not replaced and valued at less than $500 replacement cost. (Many other companies depreciate items with replacement over $50.)
Consistently exceptional claims satisfaction ratings and high policy renewal rates among customers with claims.